- A deposit of 10€ is required to secure a booking. This is non-refundable in the event of a cancellation.
- Full payment is required in advance. If this is not made the job will not commence.
- If veterinary treatment is required, the fees are the liability and responsibility of the pet owner at all times. If a vet visit is needed, a supplementary charge applies.
- We will always provide the best care and attention for your pet, but we can take no responsibility or blame in the unlikely event of the animal going missing or sustaining an injury causing illness or death.
- We will make every effort to ensure that your home is secure and as left by you, but cannot accept any responsibility should a break in or damage by a third party or other unexpected event occur.
- Keys will be collected free of charge for a first booking. For subsequent bookings the key can either be stored in our safe, or dropped off with us. Keys are stored in a safe on our premises, and are coded. Address information is never kept together with the keys.
- Owners are responsible for providing sufficient foodstuffs and litter for use in their absence, unless previously otherwise arranged with me. Used litter and food containers will be removed and disposed of.
- Unless notified otherwise, we may use pictures of your pet on our website. No information that could lead to identification of premises or owner will be used.